Shipping and Returns
UK SHIPPING
Orders under £50
Smaller parcels may be sent with Royal Mail. Larger or heavier items are sent using a suitable courier, such as DPD. The carrier depends on the size and weight of your order.
Standard UK delivery for orders under £50 is £3.99 (including VAT), with an estimated delivery time of 3–5 working days.
Estimated delivery is 3-5 working days, excluding weekends and bank holidays.
Orders over £50
Orders over £50 receive free standard UK shipping. The carrier depends on the size and weight of the items.
Estimated delivery is 3 – 5 working days, excluding weekends and bank holidays.
What carriers do you use?
We use Royal Mail and DPD
What time is the cut off?
Our cut off for Royal Mail same day despatch is 12pm Monday-Friday.
We send larger bulk orders with DPD which are despatched next working day.
Returns
How long do I have to return an item?
Under our additional change-of-mind policy, you may return new, unopened items within 30 days of delivery for a full refund. This does not affect your statutory rights.
Who is responsible for returns postage costs?
You will be responsible for covering shipping costs.
However if the return is a result of our error (you received an incorrect or defective item, etc.) we will send you a pre-paid postage label.
How long will a refund take to be processed?
You should expect to receive your refund within 3-5 business days of your package being received by us, however, for the majority of cases we expect the refund process to take less time.
How do I arrange a return?
If you need to return an item, please Contact Us via email at info@birchward-mobile.co.uk with your order number and details about the product you would like to return.
We will respond quickly with instructions for how and where to return your unwanted items.
Full Returns Policy
Under our additional change-of-mind policy, you may return new, unopened items within 30 days of delivery for a full refund. This does not affect your statutory rights. You will be responsible for covering shipping costs.
However if the return is a result of our error (you received an incorrect or defective item, etc.) we will send you a pre-paid postage label.
You should expect to receive your refund within 3-5 business days of your package being received by us, however, for the majority of cases we expect the refund process to take less time.
If you need to return an item, please Contact Us via email at info@birchward-mobile.co.uk with your order number and details about the product you would like to return. We will respond quickly with instructions for how and where to return your unwanted items.
Your statutory cancellation rights
For most online consumer purchases, you can tell us you wish to cancel within 14 days after receiving your goods, then return them within a further 14 days. You may inspect goods as you reasonably would in a shop; the unopened condition of our additional 30-day policy does not remove that right. Applicable exceptions and handling-related deductions are explained in our Terms and Conditions.
Where a statutory cancellation refund is due, we refund the standard outbound delivery cost as required by law. Faulty, damaged or misdescribed goods are covered by your statutory rights.
Arranging your return
Contact us before arranging a return so that we can provide the correct instructions. Include your order number and product details. For a change-of-mind return, you are responsible for the direct return cost. If an item is faulty or incorrect, contact us so we can arrange an appropriate return method.